CRA launches public consultations
April 26, 2019
Global Korean Post
On April 23, as part of its ongoing efforts to improve the client experience for individuals who interact with us, the CRA launched public consultations that allow Canadians across the country to highlight opportunities of how the CRA can improve its services.
Public consultations include an online consultation that is available from April 23 to June 18, 2019, where Canadians can provide feedback.
Over the last three years, the CRA has been making it easier, faster, and more secure to file taxes and get credits and benefits. The CRA has introduced online and software improvements such as Auto-fill my return, which automatically fills in parts of a tax return and was used over 9 million times during the 2018 filing season; simplified over 90% of its correspondence as part of its Simplified Correspondence Project; moved to a new modern telephone platform featuring improved accessibility for callers; and quadrupled the budget of the Community Volunteer Income Tax Program, through which 17,700 volunteers filled more than 785,000 returns last year, helping vulnerable Canadians access the credits and benefits to which they are entitled.
However, the CRA acknowledges that it needs to do more to meet the expectations of Canadians. These consultations will help inform the Agency’s service transformation. Public consultations are part of the CRA’s people-focused approach to service, and deliver on commitments made by the Minister of National Revenue on October 29, 2018, during the announcement of the CRA’s first Chief Service Officer.
They will supplement the input the CRA is receiving through existing feedback channels, public opinion research projects, consultations, call centres and social media, which are already shaping service improvements.
The CRA will also conduct 7 in-person consultations in Vancouver, Winnipeg, Mississauga, Montreal, Moncton and Halifax during May and June 2019. Up to 20 individuals and representatives of vulnerable populations will be invited by an independent third party to participate in each consultation session.